Payments, Shipping, & Refunds
We accept the following forms of payment:
1. Master Card and Visa Credit Card through our website's secure checkout
2. Credit Card through our phone at (717-249-5977). Check or money order. All payments made with check will be held ten days from receipt of payment.
4. COD is available with prior approval before order is placed.
Order Cancellation Policy:
You may cancel an order ONLY if you contact us prior to shipping. We ship 95% of all orders within 36 hours of being placed, so you must contact us immediately if you wish to cancel your order.
Refunds can be made on unused/unopened merchandise only. All refund requests must be made within ten calendar days from the date the order was delivered and must be received by us within fifteen days from the date of delivery. All refunds must be returned at the buyers expense and must include a return authorization number. Original shipping charges are not refundable. unless a wrong item was sent to you by our mistake or the item has a defect.
We are not a warranty or repair provider for any other manufacturer or distributor. All warranty and repair service/replacements must be obtained from the manufacturer of the item directly. If you have a problem with your item and it is not of our manufactureing, we will provide you with contact information for the manufacturer.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply mail it back with a letter explaining the problem and what recorsr you are looking for , Replacement or refund. Alterations to strap lengths are done free of charge except postage back to customer will be charged. Be sure to give all mailing telephone number and billing information in letter.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and products shipped to international destinations will have additional costs.
An additional $10 USD handleing and shipping costs will be added to international shipments.
Some items are made on a by order basis. Most items I try to keep in stock but that sometimes get difficult to maintain. Shipping date also will depend on if I am in the shop as I am a one man show and travel to events several times a year. If you must have your items sent quicker than first class mail, please contact me and let me know. I will do what I can to accomadate you.
All products have free shipping if shipped first class mail or ups ground in the United states. all other shipping and International shipping will incure additional charges.
This site is owned and operated by The Leatherman Traditional Leather Products Inc. Your privacy on the Internet is of the utmost importance to us. At The Leatherman , we want to make your experience online satisfying and safe.
We do not collect or save any information other than what is required by our credit card processing company. All credit card information processed through our secure server is not stored by us other than name and contact information.
We will use your email address to send out current promotions. If you would not like to receive emails from us, please complete the opt out steps in the email.
We do not sell or provide your information or any order information with any third parties